Shared with both parties
Only the summary and evidence you deliberately approve for sharing.
Private case recordFree private help
Report context: The Harbour Room, Bristol, BS1 4ST. Official directory ID 4b8m1q.
Get free help with a problem
Tell us what happened. We guide you and the venue through clear, private steps to find a solution.
- Cost
- Always free
- Access
- No password
- Time
- About 10 min
How it works
A clear way forward
The case is not a public complaint page or open chat. Each person can explain what happened and suggest what should happen next.
- 01
Tell us what happened
Choose the venue, describe the facts and say what practical outcome would help.
- 02
Review what will be shared
You approve the concise case summary before the venue can see it. Your private identity stays separate.
- 03
Exchange structured responses
Both sides get equal access to the shared record, clear deadlines and focused ways to respond.
- 04
Work towards a resolution
Propose practical actions, record any agreement and confirm when agreed actions are complete.
Your privacy
Check what will be shared before we send it
We check your name and contact details in private. You can stay unnamed to the venue. Evidence is never shared automatically.
- Secure, expiring case links
- No detailed allegations in notification emails
- A complete private case timeline
- Human access only when there is a documented reason
Private unless a mediator is assigned
Held privately and only available if the case needs human support.
Safety review only
Restricted information used only to assess a safety or safeguarding concern.
Safety comes first
If someone is in immediate danger, call 999 now
Do not wait for this service. For other urgent matters, contact the police, council or relevant public service first.
Ready to explain what happened?
Start in private. We do not contact the venue until you verify your email and approve the summary.
Report a problem