Free help to solve a problem

Solve a problem with a pub or bar

Tell us what happened. We guide both sides through clear, private steps to find a solution. A mediator can help if the case gets stuck.

Step by step

Clear steps for both sides

Most cases follow these steps. We pause or review a case if there is a safety risk, abuse, a threat or no reply.

Tell us what happened
Give the key facts, what you have tried and what outcome could help.
The venue replies
A person from the venue confirms that it will respond. This does not mean accepting fault.
Both sides explain
Each side can ask focused questions and reply by a clear deadline.
Suggest a solution
Either side can suggest an explanation, apology, correction or practical change.
Agree the next steps
Any agreement stays private. Both sides can choose to publish one short, neutral result after a privacy check.
Close the case
A case can close with or without an agreement. Detailed feedback always stays private.

If someone may be at risk, we check the safest next step before contacting the venue.

A mediator is not a lawyer, regulator or judge. We do not decide whether a crime happened.

A report, disagreement or low feedback does not automatically change a venue score or ranking.

Emergency help

Do not wait for this service. For other urgent matters, contact the police, council or relevant public service first.